Health plans

HEALTHCARE SPOTLIGHT: Health First Health Plans Improves Member Experience


Rated as a four star CMS health plan

Medicare open enrollment began October 15, and Health First Health Plans is taking the opportunity to share some of the major progress made in 2022. “As we recruit new members for 2022, we have never been so excited. by the services we offer. able to provide our members – and technology will dramatically improve the overall customer experience, ”said CEO Matt Gerrell.

As 2022 approaches, bolstered by a high CMS rating, our local health insurer is adding Medicare values, cutting edge technology and service.

BREVARD COUNTY, FLORIDA – Open Medicare enrollment began on October 15, and naturally many seniors in the United States will take this opportunity to review their Medicare Advantage options and drug plan from here. December 7.

And while current registrants who are already happy with their plans have nothing left to do to continue with their plan, Health First Health Plans is taking the opportunity to share some of the key progress it is making as we approach 2022. .

“It has been an honor to serve our members and our community as a trusted health plan since 1995. And as we enroll new members for 2022, we have never been more excited about the services we are able. to offer our members – and the technology will dramatically improve the overall customer experience, ”said Matt Gerrell, CEO of Health First Health Plans.

Partnership with Oscar Health to improve services and technology

Health First Health Plans and Oscar Health announced earlier this year that they are teaming up to transform and improve the healthcare experience for members.

Together, the companies will combine the high-quality providers of Health First Health Plans with access to Oscar’s best technology platform – with many of these new services starting in January.

“As part of this collaboration with Oscar, our Medicaid Advantage and Individual members will have access to cutting-edge technology and tools, including a new member portal and a new phone app.

They will be able to use this platform to access their personalized care teams who support members every step of the way, from finding a doctor and navigating costs, to plan information and benefits ” , Gerrell said.

“Additionally, the Oscar deal will allow Health First Health Plans to improve certain behind-the-scenes technological advancements that will provide the best possible insurance plan.”

“It has been an honor to serve our members and our community as a trusted health plan since 1995. And as we enroll new members for 2022, we have never been more excited about the services we are able. to offer our members – and the technology will dramatically improve the overall customer experience, ”said Matt Gerrell, CEO of Health First Health Plans.

Added value and services to keep you healthy

As part of its three different Medicare Advantage plans, Health First Health Plans is proud to offer:

â–  Allowance increased for dental, hearing and vision coverage to a total of $ 1,650
â–  Over 150 prescription drugs for a co-payment of $ 0
â–  $ 0 in premiums and participation in primary care
â–  Virtual health
â–  Over-the-counter compensation
â–  Emergency coverage and emergency care at home and when traveling
â–  Specialist referrals not required
â–  Non-urgent transport
â–  Home gym and fitness programs
â–  Over 4,000 suppliers in central Florida.

“Across all of our Medicare Advantage plans, we’ve made it easy for our members to take control of their health and well-being,” Gerrell said.

“We know that statistically few people re-evaluate plan choices, but as some are now starting to evaluate their coverage and plans, we are very pleased with the value we provide to our members and the wealth of tools and services that we provide. we have to come in the new year. “

Recently rated as a four star CMS health plan

With over a quarter of a century of service, a strategic partnership that will provide unparalleled service and technology, and a host of value-added services, the proverbial arc of this package came earlier this month when the Centers for Medicare & Medicaid Services (CMS) has released its 2022 star rating for the Medicare Advantage (Medicare Part C) and Medicare Part D prescription drug plans.

Health First Health Plans has received an outstanding four star rating for its health plan / drug services.

“This rating underscores our commitment to ensuring that our members have access to affordable, high-quality services that meet a wide range of health needs of our members,” said Gerrell.

Star ratings are published annually and reflect the experiences of people enrolled in the Medicare Advantage and Part D prescription drug plans. Star ratings are based on factors that include:

â–  Comments from plan members on plan services and care
â–  The number of members who left or remained with the plan
â–  The number of complaints received by Medicare regarding the plan
â–  Data from doctors and hospitals working with the plan

“Next year will be the best in our history, and we are incredibly excited to provide our community with an experience like no other. We remain true to our goal and our efforts to help our members be healthy – and stay healthy, and we look forward to pursuing excellence for our Medicare and individual plan members in 2022 and beyond-. of the. “