Health benefits

The Employee Well-Being Gap: Why Healthcare Benefits Are Falling Short


There is a gap between the health insurance plans employees want and the health insurance plans they get, and they are willing to stop for better benefits.

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Work-life balance seemed like an abstract concept until the pandemic brought it to the fore. Increased stress and health issues have led many people to reassess their priorities, including finding workplaces that promote their health and well-being. According to a recent poll led by the Conference Board of Canada and TELUS Health, employees are not getting the health benefits they are looking for. Specifically, there was a significant gap of up to 83 percent between the benefits they had and the benefits they wanted.

“In addition to being disappointed, some employees say they would be willing to quit their jobs because of it,” says Lauren Florko, senior research associate at the Conference Board of Canada. The research, Seeking Support: The Future of Employee Health found that between 33 and 59 percent of employees surveyed said the health and wellness support offered by their employers does not reflect their current needss. “The same number of responsesParticipants indicated that they could seek new employment opportunities with the aim of obtaining improved or more holistic health and wellness support provided by the employer, ”said Florko.

This trend continues to grow: in 2020 LifeWorks found that more than half of Canadian employees said they would leave their current organization for an organization that better supports their personal well-being, even if it meant lowering their pay.

This is why the health benefits have become a hot topic. According to Fractl, employees see their benefits as a sign of how their employer is going to treat them. If the benefits are lacking, employees may feel that their employer does not care about their well-being and may lack the incentive to stay with the company.

So what can employers do? Based on the research, they should provide greater coverage of basic health needs, so that employees have more flexibility to use their benefits on personalized or virtual care that offers preventative health services and mental health services. As we move towards doing it all digitally, employees want on-demand access to doctors, psychiatrists, counselors, and to be able to access these services through apps and online. In fact, the Conference Board of Canada and TELUS Health survey found that 40 percent of respondents used the virtual health care services provided by their benefits for physical or mental health.

“Employers who want to fill gaps in their current health benefits program now have a roadmap on how they can better meet the needs of their employees, for example by providing them with access to preventive and personalized care,” including virtual care, ”says Sonya Lockyer. , Vice-President Pharmacy and Healthcare, TELUS Health, which offers several integrated healthcare services. Leveraging technology, members of its clinical team work in partnership with patients to create a tailored plan to optimize health and longevity, which helps clients achieve their health goals. Services are offered virtually to ensure ultimate convenience. Employees who prefer in-person care can rely on TELUS Health’s connected network of health and wellness centers across the country.

“At the end of the day, employees want more choice, more control and more ways to stay healthy,” says Lockyer. “As the holistic approach to work evolves, employers must also evolve, ensuring that the needs of employees are met, especially with regard to their overall health and well-being. ” These employee trends and preferences are expected to continue as Canada enters year three of the pandemic.

To learn more about TELUS Healthcare Centers and how its preventative approach can help happy, healthy and productive employees with convenient and timely access to high-quality wellness programs and services, visit: https://www.telus.com/fr/health/care-centres/corporate-care